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  • Rated 5 stars by customers on Google
  • IICRC certified firm — Institute of Inspection Cleaning and Restoration Certification
  • Aspen Top Air Filter System 2025 award from PropTech Outlook
  • Highly Recommended by Locals on Alignable
  • Record-Journal Readers' Choice Awards winner
  • Best of HomeAdvisor 2017 Winner
  • HomeAdvisor Elite Service professional
  • BBB Accredited Business, A+ rated

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Hear From Our Customers: Real Reviews From New Haven County and Beyond

Proudly serving

Derby, Shelton, Orange, Trumbull, Milford, Monroe & Oxford

Real Stories of Total Home Transformation from Your Neighbors in Derby, Shelton, and Orange.

Why Your Neighbors Trust Professional Cleaning & Restoration Systems of Connecticut for a Healthier Home

Reviews

Since our founding in 1987 by Tom and Ruth Bloxam, our mission of service across New Haven County and surrounding communities has remained steadfast: to provide exceptional service and treat every customer like family.

Today, second-generation siblings Amy Prihoda and Curtis Bloxam proudly carry on that legacy, bringing over 55 years of combined industry knowledge to households throughout Derby, Shelton, and surrounding communities. We don’t view our work as a transactional, one-time visit; our goal is building lifelong relationships founded on honesty, integrity, and doing the right thing.

Our high customer satisfaction ratings stem from our commitment to a safer, healthier indoor environment. Modern Connecticut homes are tightly sealed for energy efficiency, trapping dust mites, spring pollen, pet dander, and microscopic pollutants indoors.

By strictly utilizing eco-conscious, pet-safe, and child-safe cleaning solutions alongside advanced truck-mounted high-heat extraction, we ensure that every household receives a deep, thorough clean without exposure to harsh chemical residues. Our clients know they can rely on us to protect their indoor air quality and safeguard their family’s health.

The Professional Cleaning & Restoration Systems of Connecticut crew

What Does a 5-Star Service Look Like?

How we earn it

Earning top-rated reviews across platforms like Google, Yelp, and Facebook requires more than just powerful equipment—it demands absolute dedication to professionalism, punctuality, and respect for your property.

Punctuality & Professionalism

Your time is valuable. Our uniformed, IICRC-certified technicians arrive precisely within our designated service window, communicating clearly and treating your home with utmost courtesy from the moment we step through your door.

Meticulous Preparation

Customers frequently highlight the “little things” that set us apart. Before our high-pressure hoses or extraction tools touch your interior, we install heavy-duty corner guards to protect baseboards and walls, lay protective floor mats over hardwood and tile transitions, and wear clean shoe covers throughout your house.

Technical Expertise & Transparency

We eliminate guesswork by thoroughly inspecting your textiles and explaining the entire cleaning process upfront. We provide clear, honest recommendations and operate under a strict “No Bait-and-Switch” policy, ensuring you feel completely informed and comfortable before any work begins.

Reviews From Our Core Service Area

38 real quotes

Every quote below is a real Professional Cleaning & Restoration Systems of Connecticut customer, unedited — town is exactly where they told us they live.

Derby, CT

"It was wonderful to deal with a totally professional company and the staff was super friendly."

— Robert R. of Derby, CT Friday, June 3rd

Shelton, CT

"Extremely well run. Everyone is professional and very courteous. The cleaning process itself is wonderful. My family room gets a lot of use. After being cleaned, it just came back to life. I feel like this cleaning has prolonged the life of my carpet by years!!"

— Diane A. of Shelton, CT Friday, November 17th

"The technician was very professional and he dyed my rug to the exact color and said if it did not take, he would come back and reapply the color at no charge. I am so pleased with the results. You would never know I had bleach stains on my rug. Thank you."

— Patricia P. of Shelton, CT Friday, May 16th

"I love that my carpets are so clean; I can not even tell that my dog lives here! They are spotless and smell great. My kids and the dog are always running in with muddy feet and you guys get every bit of dirt out."

— Stacey B. of Shelton, CT Monday, September 25th

"The carpet came out better than I expected! My technician was wonderful and treated my home with care. He took the time to dye a couple of spots back to their original color!"

— Charles B. of Shelton, CT Wednesday, January 10th

"I was very happy to have discovered you. Very, very satisfied with the carpets. The carpet was disgusting but now after the cleaning, it looks like newly installed carpeting."

— Sean M. of Shelton, CT Friday, April 8th

Orange, CT

"The care that was taken to protect the wall corners and the furniture was very much appreciated. Very professional and thorough. The carpets look spectacular!! Thank you."

— Gail A. of Orange, CT Wednesday, November 8th

"They techs were very helpful in putting back furniture and delivering the area rugs. Very nice guys."

— Stephen M. of Orange, CT Friday, June 19th

"My couch was in need of "help"! Curtis did a fine job and made the couch look quite good."

— Marcia J. of Orange, CT Thursday, January 3rd

"I was ready to replace my carpet and now it looks brand new. You saved me so much money!"

— Jackie K. of Orange, CT Friday, December 17th

"Thank you for all your help!"

— Vickie W. of Orange, CT Friday, June 30th

Trumbull, CT

"Extremely satisfied with the professionalism and quality of service. Both technicians were extremely knowledgeable and efficient. I was especially pleased with the high traffic areas. My hallway and stairway carpets look brand new."

— Joan M. of Trumbull, CT Monday, August 22nd

"Nothing is left to chance. They also clean up thoroughly before leaving the job. They call before coming and give an accurate estimate of when they will arrive on site. Truly professional."

— Lawrence M. of Trumbull, CT Monday, December 13th

"They did a great job. The service was friendly and efficient. The technician did a excellent job on a very old and needy carpet. I have already recommended you."

— Joseph C. of Trumbull, CT Monday, December 1st

Milford, CT

"I wanted to tell you how very pleased I am with the carpet cleaning you did for us. The amount of effort that went into this job and the results were fantastic! I thought I was going to have to budget for a new carpet but was proven wrong. Thank you!!"

— Robin D. of Milford, CT Wednesday, January 8th

"Excellent! Professional is not just part of the name, this company is ultimately professional and the carpets look new! My dog leaves a mark where he lies and after the cleaning, you would never know. The technicians were friendly and competent!"

— Deb R. of Milford, CT Wednesday, March 29th

"On our most recent visit, we had a stain from cat urine. I figured there was no way to get it out. To my surprise, the tech saw the stain, went out to his truck for a product and poof, it was gone-a live miracle in my eyes."

— Brenda B. of Milford, CT Monday, April 12th

"Fantastic job. Guys were very professional. I have already recommended you. Carpets look great. Had one oversight and it was taken care of the next day. Also had carpets stretched. They came out very nice too."

— Diane H. of Milford, CT Monday, August 6th

Monroe, CT

"Expertly done!!! I am so pleased to live with beautifully clean carpets. I will recommend your company in the future. Two hours after you finished my rugs, I already passed out 2 of your business cards."

— Dorthy A. of Monroe, CT Wednesday, September 15th

"I just wanted to thank you from the bottom of my heart for helping our family through such a stressful time. You truly treated us like family and you were a joy to be around."

— Casey M. of Monroe, CT Tuesday, January 16th

"The technician was excellent and was determined to do the best job possible. You could tell he really likes his job and that shows in the professional work that he does."

— Vita S. of Monroe, CT Thursday, July 17th

"Great!! Technician was prompt and professional. Got the dog stains out."

— Rosemary T. of Monroe, CT Thursday, June 6th

"Skilled, courteous, efficient- Just great!"

— Peter H. of Monroe, CT Friday, June 28th

Oxford, CT

"A very reliable company that can be depended on to do their very best. I know I will call again. I was pleased with the very courteous way and friendly way my phone call was answered when I called. The carpet was cleaned and fresh smelling. This is the first time I had the carpet cleaned and the friendly and politeness of the workers was wonderful. I highly recommend your company."

— Fred W. of Oxford, CT Tuesday, November 2nd

"I would not go anywhere else. The pride you take in what you do is something that is hard to find these days. It's refreshing. The little things like taking the time to fix pulls in our carpet. Sometimes its the little things that make all the difference. This fact is not lost on PCS."

— Brian S. of Oxford, CT Monday, October 25th

"Dear Amy, This week I heard that your crew did a wonderful job cleaning up the old rectory. How wonderful Your kindness is deeply appreciated. God returns double blessing for those who serve him. Blessing & Cheers, Fr. John"

— Father J. of Oxford, CT Saturday, June 8th

Reviews From Nearby Communities

Beyond our core seven

Southbury, CT

"You are professional, prompt and always pleasant. The carpets always look clean and smell fresh after your service. We had a water tank malfunction that caused flooding in the rooms adjacent to the tank. The wall to wall carpets were saturated and PCS responded immediately. They did an outstanding job of drying out the spaces and saving all of the carpets. Their professionalism and kindness during a stressful time was highly appreciated by my family."

— Laurie R. of Southbury, CT Monday, August 2nd

"Very professional, pleasant, serious problem solvers. Your company came to our home and did not leave until the problem was solved. The carpet was repaired and left to look new again. Very pleasant staff."

— Susan B. of Southbury, CT Monday, June 26th

Seymour, CT

"Very professional and knowledgeable. I was especially happy when the salesman presented me with a folder with all important paperwork pertaining to my cleaning. All I had to do was file the folder for future reference. Also they wore booties, shows that they care and do not want to dirty any other areas."

— Elaine D. of Seymour, CT Friday, August 29th

"PCS was able to remove a pet stain that we were sure would never come out. Very professional. Called to confirm and sent written confirmation also. Technician phoned when he was on his way and used shoe covers each time he entered the house. Arrived promptly and completed the job in a short time."

— Dina Z. of Seymour, CT Wednesday, May 16th

Fairfield, CT

"Your company cleaned a carpet in my studio as well as my carpeted stairs and the downstairs hallway. Your employee was very courteous and did a amazing job. He covered our front door while he cleaned, being very conscious of our running air conditioning system. He was efficient, and arrived at the exact time we had scheduled with the office. We couldn't be happier."

— Priscilla & Dan C. of Fairfield, CT Friday, August 12th

"Your are true professionals-thorough, careful and courteous! The rugs look great! I am impressed that you are a family-owned business. I really appreciated the care you took to clean my rugs the way I wanted them. I have referred you to a friend and am happy to that when others are looking for a reputable and reliable company. Thank you."

— Sandra T. of Fairfield, CT Tuesday, October 17th

Hamden, CT

"The technician was on time and got right to the job. He did a fantastic job of removing stains and built up dirt and grime. No one tried to sell me anything and the price of an excellent job was reasonable. Great advise on spot cleaning. What and what not to use."

— Theresa H. of Hamden, CT Tuesday, August 1st

"Excellent! Would not use any other company. All my stains came out! The whole experience was the best ever! I would refer the company to anyone and I know that I had done that person a favor!"

— Judith F. of Hamden, CT Wednesday, April 9th

Westport, CT

"I love that it is a family run business! I was happy that someone came out very quickly to give me an estimate. Service was great and the tech who cleaned the carpet was great. Our carpets are clean & pleasing to the eye. Snags in the carpet were also fixed- preserving our carpets."

— Meghan R. of Westport, CT Wednesday, March 2nd

West Haven, CT

"This is the first time that we have used Professional Carpet Systems. My living room carpet needed to be stretched. We were very happy with the results of the carpet repair. I will be calling in the spring to have cleaning done too."

— Ellen C. of West Haven, CT Thursday, October 20th

Beacon Falls, CT

"Explained to me that you are not just carpets, but hardwood floors, title, furniture etc. I'm very excited, my husband and I just bought a house for the first time in both our lives and looking at the difference. It was a incredible clean. We are looking forward to having our hardwood floors done!"

— Kelly K. of Beacon Falls, CT Friday, November 6th

Easton, CT

"I have been nothing but impressed with every aspect of my dealings with you. You came out immediately to help me identify a smell issue with a carpet that was making me frantic because my house was on the market."

— Cathy D. of Easton, CT Wednesday, August 2nd

Ready to Be Our Next Success Story?

Reviews

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Our RISK-FREE Guarantees For You

Being family owned & operated since 1987, there is NOTHING more important than your complete and total satisfaction.

Every job we do comes with our 200% Risk-Free Guarantee. We stand behind our work and are committed to making sure you are completely satisfied with the quality and results of our service.

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Your Complete Satisfaction Is Our GUARANTEE!

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Peace of Mind — Green Cleaning You Can Feel Good About

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Fewer allergies and illness - Less sick days for you and your family

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A Cleaner, Healthier, More Comfortable Home!